This policy has been formulated to offer you peace of mind, as long as you adhere to the conditions outline below. Should any product you purchase from All About Pets online be found to be defective or not meet your expectations, we are committed to addressing the issue. All About Pets is prepared to repair or replace the product or provide a refund or credit. We extend this policy beyond the protections granted by the New Zealand Consumer Guarantee Act, as yout satisfaction is of paramount importance to us.
Should you not be entirely satisfied with a product you've acquired from us, you have the option to return it within a reasonable timeframe, provided it remains in resalable condition and has been maintained as such since purchase. In such cases, we are pleased to offer either a replacement, timely repair, or a refund equivalent to the original purchase price, provided the product and its packaging remain in their original state and are resalable.
Please note that this policy does not cover our 100% Satisfaction Guarantee on select Superior Nutrition food lines, which operates independently of this policy. For example, personalized items, such as engraved identification tags, cannot be returned unless they are found to be faulty.
For details on online returns delivery charges, please refer to the information below.
Our products come with guarantees that cannot be excluded under the New Zealand Consumer Law. In the case of a major failure, you are entitled to a replacement or refund, as well as compensation for any other foreseeable loss or damage. Furthermore, you have the right to request repairs or replacements if the goods are of unacceptable quality and the failure does not qualify as a major one. In cases where a major failure is not present, All About Pets retains the right to select an appropriate solution, including repair, replacement, or other suitable remedies. Any costs associated with returning the product to All About Pets are the responsibility of the customer.
Delivery charges are non-refundable unless the fault lies with All About Pets and you are eligible for a refund. If your product arrives in a faulty or damaged condition, we will replace the item and cover the shipping costs at no additional charge.
Delivery charges are non-refundable unless the fault lies with All About Pets and you are eligible for a refund. If your product arrives in a faulty or damaged condition, we will replace the item and cover the shipping costs at no additional charge.
For guidance on exchanging a product, please reach out to our Customer Service Team, who will assist you in facilitating a smooth exchange process.
If your product is defective or you wish to return it for other reasons, please contact [email protected].
As detailed in our refund policy, All About Pets will gladly refund the original purchase price of pet food, provided it is in its original condition and packaging remains intact and resalable. However, please note that we cannot accept returns of opened pet food.
If you receive a defective product from us or it arrives damaged during delivery, you can return it to us for investigation by our returns team. If the product is found to be faulty, we will replace it with an identical product or issue a refund.
To initiate a refund for your purchase, please contact our Customer Service Team, who will guide you through the process of returning the item for either an exchange or a refund. The refund may take up to 5 to 7 business days to be processed after approval, due to bank transaction timelines.
Yes, all returns must be accompanied by proof of purchase. Unfortunately, we cannot accept bank or credit card statements as proof of purchase.
If you have registered an account with us, you can access your purchase history and retrieve your invoice from there. Guest shoppers may contact our Customer Service Team for assistance, but we do not provide copies of tax invoices if they have been lost or misplaced.